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Fireside Chat: How a Community Health Plan Used Technology to Increase Member Retention
Thursday November 14, 2024 2:15pm - 2:45pm CST
Renaissance Austin Hotel – Grand Ballroom A
Mountain Health is one of two remaining ACA-era Co-Ops out of the original 24, and a community health plan providing essential coverage for a large, rural 3-state region. As one of few Co-Op success stories, the company plays a pivotal role providing marketplace competition in rural parts of Montana, Wyoming and Idaho, finally giving people in the area a choice in their coverage.  
So how have Mountain Health Co-Op survived the turbulent landscape so many other health Co-Ops failed in? A key part of the company’s strategy has been in becoming a frontrunner in AI, which has allowed it to connect with members in meaningful ways to improve care, and to ultimately retain them better (with the Co-Op’s membership about doubling in size over the past three years). 
Speakers
avatar for Noah Tong

Noah Tong

Staff Writer, Fierce Health
Noah Tong is a staff writer at Fierce Healthcare, primarily covering health payers. He most recently worked for the Corridor Business Journal near Iowa City, Iowa, where he spent his time covering local government meetings, economic development, the University of Iowa, medical startups... Read More →
avatar for Trey Sutten

Trey Sutten

Chief Executive Officer, Siftwell
Trey Sutten is the CEO of Siftwell, having previously held CEO and CFO roles at multibillion-dollar companies, including a large managed care organization that covered individuals with mental health, substance use, and intellectual and developmental disabilities. Trey also served... Read More →
avatar for Blair Fsejeth

Blair Fsejeth

Chief Executive Officer, Mountain Health Co-Op
Blair Fsejeth is the CEO of Mountain Health Co-Op, being promoted from COO in May and having spent over 6 years with the company. Blair introduced vital member services like mental health visits and helped launch the Co-Op’s Signature Benefits Program, offering zero-cost medications... Read More →
Thursday November 14, 2024 2:15pm - 2:45pm CST
Renaissance Austin Hotel – Grand Ballroom A 9721 Arboretum Blvd, Austin, TX 78759, USA
  General Session Day 2
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